Your collector contacts you
After payment, KINORA assigns an available collection professional for your service area. The collector uses the phone number from your order to confirm availability and appointment details.
Mobile sample collection
Mobile DNA Sample Collection FAQ
How your collector contacts you, how the appointment is confirmed, what happens during collection, and how to make a change.
The process
From request to completed collection
Your appointment is confirmed
The date and time selected during checkout are your preference, not a confirmed appointment. Your Portal changes from Arranging collection to Appointment confirmed once the collector confirms the date and time.
The collector comes to your address
At the confirmed time, the collector follows the collection requirements for your selected test. Depending on the test, this may include identity checks, consent documents and witnessed cheek-swab collection.
Collection is recorded
After collection, your Portal changes to Collection completed. Samples then continue through the handling and laboratory process required for your test.
Common questions
Changes, cancellation and contact
How do I cancel or reschedule?
Contact KINORA GENETICS as soon as possible with your order number. We will coordinate the request with the assigned collector. Do not assume an appointment has changed until you receive confirmation.
Do I choose my collector?
No. KINORA assigns an available collection professional who serves your area. The assigned collector contacts you directly to confirm the appointment.
How should I prepare?
Have photo ID ready for each adult, make sure all participants are present, and avoid food, drink, smoking or gum for 30 minutes before the swab.
What if the collector needs to change the appointment?
If the collector cancels a confirmed time, your Portal returns to Arranging collection and the collector contacts you to arrange a new time.
Where can I see the status?
Open the Client Portal with the email used at checkout. Your mobile collection status appears as Arranging collection, Appointment confirmed or Collection completed.